At Post Consumer Brands, customer satisfaction is important to us. If your purchase doesn't meet your expectations, we're here to help. Please review the following policy to understand how returns, replacements, and refunds are handled.

1. Return Policy

We accept eligible returns within 30 calendar days from the date your order is delivered.

To qualify for a return, your item must:

• Be unused and in its original condition
• Include all original packaging and accessories (if applicable)
• Be free from signs of damage caused after delivery
• Be accompanied by proof of purchase or your order confirmation

Items that do not meet these requirements may not qualify for a refund.

2. Requesting a Return

Before returning any product, please contact our customer support team to obtain return authorization.

Once your request has been reviewed, we'll provide instructions for completing the return process, including the appropriate return shipping information if applicable.

Please do not send products back without prior approval, as unauthorized returns cannot be processed.

3. Incorrect, Damaged or Defective Items

Please inspect your package as soon as it arrives.

If you receive:

• A damaged product
• A defective item
• An incorrect product

please notify us promptly so we can review the issue and arrange an appropriate resolution.

Providing photos of the product and packaging may help speed up the process.

4. Non-Returnable Products

For health, safety, and quality assurance reasons, certain products cannot be returned.

These include:

• Personalized or customized products
• Perishable goods
• Personal care or hygiene products that have been opened or used
• Hazardous materials or flammable products
• Digital products or gift cards
• Clearance or final sale items

Shipping charges paid during checkout are non-refundable unless the return is the result of our error.

If you're unsure whether your purchase qualifies for a return, please contact us before sending it back.

5. Product Exchanges

If you would like a different item, we recommend returning the original eligible product first.

After your return has been accepted, you may place a new order for your preferred replacement product.

This helps ensure the fastest processing and product availability.

6. European Union Customers

Customers whose orders are delivered within the European Union may have additional rights under applicable consumer protection laws.

Where applicable, eligible purchases may be canceled or returned within 14 days after delivery, provided that:

• The product has not been used
• Original packaging is intact
• Proof of purchase is provided

These statutory rights apply independently of our standard return policy.

7. Refund Process

After your returned item has been received and inspected, we'll notify you regarding the outcome of your refund request.

If your return is approved:

• Refunds will be issued to the original payment method used for purchase.
• Processing normally takes up to 10 business days after approval.

Depending on your financial institution, additional time may be required before the refunded amount appears in your account.

If you haven't received your refund after 15 business days from approval, please contact our support team for assistance.

8. Return Instructions

Returns should only be shipped after receiving authorization from our customer service team.

Items returned without prior approval may be refused or delayed during processing.

Return instructions will be provided after your request has been reviewed.

Need Assistance?

If you have questions about returns, refunds, or replacement requests, our customer support team is happy to assist.

Post Consumer Brands

2299 Abbeyglen Cir

Hoover, Alabama 35226

United States

Phone: (205) 994-3221

Website: mombrands.com

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)